All you need to know about electronic performance support systems?


Despite the many benefits that an electronic performance support system (e-PSS) brings to various events, many organizations implement them at a variable rate. To make this process easier and more familiar, here are ten of the top benefits of using an electronic performance support system for your organization.

Electronic performance support systems have proven benefits for people with disabilities and older people, and others during various types of events. These systems can be beneficial in hospitals, schools, museums, theatres, and other venues where managing attendance is difficult to impossible. They are tools that organizations can use to maintain order, facilitate communication and create a platform for self-service. E-PSSs can be considered a self-service tool because they provide the customers with answers to their inquiries on their own.

It is primarily a software system designed to assist users in managing the process of providing services or administering some other systems. Users can use their search strategies to find relevant information from the different sources of information that the system offers. This is particularly useful for inexperienced users who may not have prior knowledge about available options for finding assistance and who do not know how to use these systems effectively.

The benefits of using e-PSSs by different organizations are most apparent in their ability to reduce errors and increase productivity. Delayed responses or the absence of adequate replacement staff can be a big problem for many organizations. Still, with an e-PSS, these problems can be effectively handled while minimizing costs and its administrative overhead.

How to effectively use an Electronic support system

To effectively use an electronic performance support system, organizations need to adopt some standard procedures required by the software. Since the software has a set of rules for its usage, certain things need to be followed to work correctly. These aspects include:

1. Maintain the system regularly. E-PSSs can help minimize the number of instances of errors and also improve productivity, but they will only work correctly if they are efficiently maintained. They work best in environments that provide regular support and maintenance, so it is essential to ensure that they are constantly updated to work correctly.

2. Train users on the e-PSS system’s procedures. It is essential to ensure that all staff working with an e-PSS system has had adequate training before they even use it, especially that person who may not be accustomed to its usage. This training helps them learn how to use it properly and avoid making mistakes or errors.

3. Use it with existing systems. A sound e-PSS system will help to support the current internal or external systems that your organization uses for them to work correctly and efficiently. Therefore, in choosing an e-PSS system, ensure that it supports all of your organization’s existing processes and technologies, making it easier for users to use other techniques as well.

4. Empower the users with adequate knowledge of the system’s functions and capabilities. The design should provide sufficient information to the users regarding the available options and processes that they can use. It should give them the freedom to choose the most appropriate method for their circumstances, based on their needs and expertise.

5. Provide adequate treatments to keep out non-relevant or non-authoritative information. E-PSSs can contain hundreds of thousands of documents, data and files that users need to complete their tasks. Like any other database, it is essential to ensure that only relevant information is provided to its end users. Hence, organizations need to set up policies for e-PSSs to give only accurate information.

6. Maintain an acceptable privacy policy for the users. Privacy policies should be set up by the organization so that they can be used as a guideline regarding how e-PSS software should handle and manage data.

7. Create an effective training plan for new users. Several elements need to be considered when creating a training plan, such as the content of the sessions, time and place of each session, attendance, who should attend the sessions, and also which employees will receive training on how to use the system effectively.

8. Provide adequate security controls to prevent unauthorized access to the firm’s networks or servers. It is essential to implement these controls to ensure the security of all users’ data, processes, and information as well as to manage its usage.

9. Counsel employees who misuse e-PSS applications or systems. E-PSSs is intended for efficient and productive uses, so organizations need to understand their limitations and what kinds of activities are safe for them to use. Users must be referred to a more experienced individual when they have troubles with the system or during a specific task, so training and development plans should be taken into account in these instances as well.


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